Big Chief Hemp Ltd (“we” and “us”) is the operator of
(https://bigchiefhemp.co.uk) (“Website”). By placing an order through this
Website you will be agreeing to the terms below. These are provided to ensure
both parties are aware of and agree upon this arrangement to mutually protect
and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time, there may be a stock discrepancy and we will not
be able to fulfil all your items at the time of purchase. In this instance, we will
fulfil the available products to you, and contact you about whether you would
prefer to await restocking of the back ordered item or if you would prefer for us
to process a refund.
2. Shipping Costs
U.K Delivery Options:
First Class delivery: £1.97 applicable to Items in ‘Hemp Products’ under £20
Tracked Second Class delivery: £3.99 (2-3 working days) All Hemp Oils & Capsules
Tracked First Class delivery: £0.00 (1-2-working days) for orders over £100.00
3. Delivery Terms
3.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 – 7 days
3.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 – 22 days. This
varies greatly depending on the courier you have selected. We can offer
a more specific estimate when you are choosing International courier at the checkout.
3.4 Change Of Delivery Address
Orders placed before 02 PM – PDT (UTC-07) will be dispatched the same day,
otherwise, within the next business day.
Our warehouse operates on Monday – Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
3.4 Change Of Delivery Address
First Orders must be issued to the cardholders address, after this for change of delivery address
requests, we are able to change the address at
any time before the order has been dispatched.
3.5 P.O. Box Shipping
Big Chief Hemp Ltd will ship to P.O. box addresses using postal services only.
We are unable to offer couriers services to these locations.
3.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.
3.7 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and
dispatch the rest of the order.
3.8 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we
4. Tracking Notifications
Upon dispatch, customers will receive tracking information from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
5. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
6. Duties & Taxes
6.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
6.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid
upon arrival in the destination country. This varies by country and Big Chief Hemp
Ltd encourages you to be aware of these potential costs before placing an order
If you refuse to pay duties and taxes upon arrival at your destination
country, the goods will be returned to Big Chief Hemp Ltd at the customer’s
expense, and the customer will receive a refund for the value of goods paid,
minus the cost of the return shipping. The cost of the initial shipping will not
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the
8.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.
8.2 Process for parcel lost in transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.
9. Customer service
For all customer service enquiries, please email us at firstname.lastname@example.org