Returns Policy

Returns Policy

If for any reason your items arrive and you are not 100% satisfied with your purchase, you are able to return your items to us for a full refund (less delivery) or replacement product.

Please contact a member of our helpful and friendly team on

01344 203 010

There are some important things to consider when returning an item.

You are able to return your unwanted and unused item(s) by post within 14 working days from the receipt of your products.

·       You have 14 calendar days in order to return an item from the date you received your delivery.

·       Only items purchased directly from Big Chief Hemp can be returned

·       Please ensure that the item(s) you are returning is repackaged with all the components it was received with.

·       We are unable to refunds Item(s) if they are opened unless they are faulty.

How to Return your Item

If for any reason your items arrive and you are not 100% satisfied with your purchase, you are able to return your items to us for a full refund (less delivery) or replacement product.

If you have changed your mind and you have not opened your product?

We are able to offer a full refund or replacement for another product on our website at the same price.

If you have opened your items box and it is faulty?

After the product has been fully investigated by our Products team and deemed faulty, we treat this as a Warranty Claim, we can offer you a full refund or a replacement for another product from our website at the same price.

Returns

All returns must be within 14 days of the purchase date. Any returned items must be in new and unused condition, with all original packaging fully intact (this include tamper-proof seals and boxes).

For returning your purchase; we recommend using a tracked delivery service to ensure your order returns to us safely. We cannot accept liability for any returns that are lost in transit on return.

Returns procedure

  1. Please complete the e-contact form and by return, we will provide you with a reference number and address for your return
  2. Include in your return the form complete with reference number
  3.  Place the item, and returns form in appropriate packaging (we recommend recycling the original packaging used to ship your order)
  4.  Return your item to the address provided on the Form

Warranty Returns
Big Chief Hemp Ltd will happily honour any valid warranty claims if your product is faulty
provided a claim is submitted within 14 days of receipt of items.
Customers will be required to pre-pay the return shipping, however, we will
reimburse you upon successful warranty claim.

Upon return receipt of items for a warranty claim, you can expect Big Chief Hemp
Ltd to process your warranty claim within 7 days.

Once a warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in online store credit
(c) a replacement item sent to you (if stock is available)